Developing an instrument to measure the adoption of mobile services

  • Authors:

  • Shang Gao;John Krogstie;Keng Siau

  • Affiliations:

  • (Correspd. Tel.: +47 735 50241/ Fax: +47 735 94466/ E-mail: shanggao@idi.ntnu.no) Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway;Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway;Department of Management, University of Nebraska-Lincoln, Lincoln, NE, USA

  • Venue:
  • Mobile Information Systems
  • Year:
  • 2011

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Abstract

Currently, there is no standard instrument for measuring user adoption of mobile services. Based on the mobile service acceptance model, this paper reports on the development of a survey instrument designed to measure user perception on mobile services acceptance. A survey instrument was developed by using some existing scales from prior instruments and by creating additional items which might appear to fit the construct definitions. In addition, a pilot study was conducted by distributing the survey to 25 users of a mobile service called Mobile Student Information Systems. As a result, a survey instrument containing 22 items were retained. Furthermore, the results showed that the reliabilities of all the scales in the survey instrument were above the target acceptance level.