Introducing the ambivalent socialiser

Authors:
Bernd Ploderer;Wally Smith;Steve Howard;Jon Pearce;Ron Borland
Affiliations:
The University of Melbourne, Melbourne, Victoria, Australia;The University of Melbourne, Melbourne, Victoria, Australia;The University of Melbourne, Melbourne, Victoria, Australia;The University of Melbourne, Melbourne, Victoria, Australia;Cancer Council Victoria & The University of Melbourne, Melbourne, Victoria, Australia
Venue:
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Year:
2012

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Abstract

Social interaction can be a powerful strategy for persuasive technology interventions, yet many users are reluctant to engage with others online because they fear pressure, failure and shame. We introduce the 'ambivalent socialiser', a person who is simultaneously keen but also reluctant to engage with others via social media. Our contribution is to identify four approaches to introducing sociality to ambivalent socialisers: structured socialising, incidental socialising, eavesdropping and trace sensing. We discuss the rationale for these approaches and show how they address recent critiques of persuasive technology. Furthermore, we provide actionable insights for designers of persuasive technology by showing how these approaches can be implemented in a social media application.