User-derived impact analysis as a tool for usability engineering

Authors:
M. Good;T. M. Spine;J. Whiteside;P. George
Affiliations:
Digital Equipment Corporation, Nashua, New Hampshire;Digital Equipment Corporation, Nashua, New Hampshire;Digital Equipment Corporation, Nashua, New Hampshire;Digital Equipment Corporation, Nashua, New Hampshire
Venue:
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Year:
1986

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Abstract

A unified approach to improved usability can be identified in the works of Gilb (1981, 1984), Shackel (1984), Bennett (1984), Carroll and Rosson (1985), and Butler (1985). We term this approach “usability engineering,” and seek to contribute to it by showing, via a product development case study, how user-derived estimates of the impact of design activities on engineering goals may be made.1