View from a distance: comparing online and retrospective ux-evaluations

Authors:
Ina Wechsung;Kathrin Jepsen;Felix Burkhardt;Annerose Köhler;Robert Schleicher
Affiliations:
TU Berlin & Telekom Innovation Laboratories, Berlin, Berlin, Germany;Telekom Innovation Laboratories, Berlin, Berlin, Germany;Telekom Innovation Laboratories, Berlin, Berlin, Germany;Telekom Innovation Laboratories, Berlin, Berlin, Germany;TU Berlin & Telekom Innovation Laboratories, Berlin, Berlin, Germany
Venue:
MobileHCI '12 Proceedings of the 14th international conference on Human-computer interaction with mobile devices and services companion
Year:
2012

Citing 9
Cited 0

From mental effort to perceived usability: transforming experiences into summary assessments

CHI '04 Extended Abstracts on Human Factors in Computing Systems
User experience over time

CHI '08 Extended Abstracts on Human Factors in Computing Systems
User experience over time: an initial framework

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The 'Joy-of-Use'-Button: Recording Pleasant Moments While Using a PC

INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
On the retrospective assessment of users' experiences over time: memory or actuality?

CHI '10 Extended Abstracts on Human Factors in Computing Systems
Needs, affect, and interactive products - Facets of user experience

Interacting with Computers
Old wine in new bottles or novel challenges: a critical analysis of empirical studies of user experience

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
UX Curve: A method for evaluating long-term user experience

Interacting with Computers
Identifying hedonic factors in long-term user experience

DPPI '11 Proceedings of the 2011 Conference on Designing Pleasurable Products and Interfaces

Quantified Score

Hi-index	0.00

Visualization

Abstract

This paper reports the results of an explorative field study investigating if and how remembered UX evaluations differ from evaluations collected during usage. Results show that while quantitative ratings are similar, qualitative data differs: Comments assessed during usage were less detailed but contained more affective evaluations compared to the retrospective remarks.