Identifying hedonic factors in long-term user experience

Authors:
Sari Kujala;Virpi Roto;Kaisa Väänänen-Vainio-Mattila;Arto Sinnelä
Affiliations:
Tampere University of Technology, Tampere, Finland;Tampere University of Technology, Tampere, Finland and Nokia Research Center, Finland;Tampere University of Technology, Tampere, Finland;Tampere University of Technology, Tampere, Finland
Venue:
DPPI '11 Proceedings of the 2011 Conference on Designing Pleasurable Products and Interfaces
Year:
2011

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Abstract

User experience (UX) arises from the user's interaction with a product and its pragmatic and hedonic (pleasure) qualities. Until recently, UX evaluation has focused mainly on examining short-term experiences. However, as the user-product relationship evolves over time, the hedonic aspects of UX eventually seem to gain more weight over the pragmatic aspects. To this end, we have developed a UX Curve method for evaluating long-term user experience, particularly the hedonic quality. In this paper, we present a study in which the UX Curve was used to retrospectively evaluate the UX of Facebook and mobile phones. The results show that compared to a questionnaire, the UX Curve method is more effective for identifying the hedonic aspects of UX. This method can be used by practitioners and researchers who want to understand evolving UX and to design better products. This straightforward method is especially suited for industrial contexts where resources are limited.