Hedonic and ergonomic quality aspects determine a software's appeal
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Understanding experience in interactive systems
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
Proceedings of the 23rd annual international conference on Design of communication: documenting & designing for pervasive information
Interacting with Computers
Studying antecedents of emotional experiences in interactive contexts
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Towards a theory of user judgment of aesthetics and user interface quality
ACM Transactions on Computer-Human Interaction (TOCHI)
The interplay of beauty, goodness, and usability in interactive products
Human-Computer Interaction
THE WAY I SEE IT: Memory is more important than actuality
interactions - The Counterfeit You
User experience over time: an initial framework
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Best practices in longitudinal research
CHI '09 Extended Abstracts on Human Factors in Computing Systems
On the retrospective assessment of users' experiences over time: memory or actuality?
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Measuring the dynamics of remembered experience over time
Interacting with Computers
User experience evaluation methods: current state and development needs
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
User acceptance of hedonic information systems
MIS Quarterly
Theories, methods and case studies of longitudinal HCI research
CHI '12 Extended Abstracts on Human Factors in Computing Systems
View from a distance: comparing online and retrospective ux-evaluations
MobileHCI '12 Proceedings of the 14th international conference on Human-computer interaction with mobile devices and services companion
Reconstructing experiences with iScale
International Journal of Human-Computer Studies
Older people's social sharing practices in YouTube through an ethnographical lens
BCS-HCI '12 Proceedings of the 26th Annual BCS Interaction Specialist Group Conference on People and Computers
DrawUX: web-based research tool for long-term user experience evaluation
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
Emotions, experiences and usability in real-life mobile phone use
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Lost in time: the meaning of temporal aspects in user experience
CHI '13 Extended Abstracts on Human Factors in Computing Systems
MemoLine: evaluating long-term UX with children
Proceedings of the 12th International Conference on Interaction Design and Children
User interface for social networking application for the elderly
Proceedings of the 6th International Conference on PErvasive Technologies Related to Assistive Environments
Capturing prolonged interactive experiences: a review of visual approaches in user research
Proceedings of the 6th International Conference on Designing Pleasurable Products and Interfaces
Measurement of momentary user experience in an automotive context
Proceedings of the 5th International Conference on Automotive User Interfaces and Interactive Vehicular Applications
A study of touchless versus touch-based interactions with bacterial biofilm images
Proceedings of the 12th ACM SIGGRAPH International Conference on Virtual-Reality Continuum and Its Applications in Industry
Cooking personas: Goal-directed design requirements in the kitchen
International Journal of Human-Computer Studies
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The goal of user experience design in industry is to improve customer satisfaction and loyalty through the utility, ease of use, and pleasure provided in the interaction with a product. So far, user experience studies have mostly focused on short-term evaluations and consequently on aspects relating to the initial adoption of new product designs. Nevertheless, the relationship between the user and the product evolves over long periods of time and the relevance of prolonged use for market success has been recently highlighted. In this paper, we argue for the cost-effective elicitation of longitudinal user experience data. We propose a method called the ''UX Curve'' which aims at assisting users in retrospectively reporting how and why their experience with a product has changed over time. The usefulness of the UX Curve method was assessed in a qualitative study with 20 mobile phone users. In particular, we investigated how users' specific memories of their experiences with their mobile phones guide their behavior and their willingness to recommend the product to others. The results suggest that the UX Curve method enables users and researchers to determine the quality of long-term user experience and the influences that improve user experience over time or cause it to deteriorate. The method provided rich qualitative data and we found that an improving trend of perceived attractiveness of mobile phones was related to user satisfaction and willingness to recommend their phone to friends. This highlights that sustaining perceived attractiveness can be a differentiating factor in the user acceptance of personal interactive products such as mobile phones. The study suggests that the proposed method can be used as a straightforward tool for understanding the reasons why user experience improves or worsens in long-term product use and how these reasons relate to customer loyalty.