Trip experience sampling: assessing driver experience in the field

Authors:
Alexander Meschtscherjakov;David Wilfinger;Sebastian Osswald;Nicole Perterer;Manfred Tscheligi
Affiliations:
University of Salzburg, Salzburg, Austria;University of Salzburg, Salzburg, Austria;University of Salzburg, Salzburg, Austria;University of Salzburg, Salzburg, Austria;University of Salzburg, Salzburg, Austria
Venue:
Proceedings of the 4th International Conference on Automotive User Interfaces and Interactive Vehicular Applications
Year:
2012

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Abstract

This paper introduces Trip Experience Sampling (TES)---a low-tech method to gather driver experiences in the car. It builds upon the original paper-and-pencil based experience sampling method and applies it to the automotive context. TES uses driver logbooks to survey user experience at the end of a trip while still sitting in the car. To proof the feasibility of TES we collected 475 trip experience samples from 20 participants in a field study. Our study showed that TES is a feasible and successful method to conduct user experience research in the car without distracting the driver. TES is a successful method in terms of return rate, trip diversity, data quality and subjective participants' responses. The strengths of the method lie in the entire abandonment of technology making it a quantifiable field method, which is easy to conduct.