Examining knowledge contribution from the perspective of an online identity in blogging communities

Authors:
Hee-Woong Kim;Jun Raymond Zheng;Sumeet Gupta
Affiliations:
Yonsei University, Graduate School of Information, 134 Sinchon-dong, Seodaemun-Gu, Seoul 120-749, Republic of Korea;Ernst & Young, 8 Exhibition Street Melbourne VIC 3000, Australia;Shri Shankaracharya Institute of Technology and Management, Junwani, Bhilai, (C.G.) 490 020, India
Venue:
Computers in Human Behavior
Year:
2011

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Abstract

Knowledge contribution is one of the essential factors behind the success of blogging communities (BCs). This research studies knowledge contribution behavior in a BC from the perspective of knowledge contributors and their characteristics using the lens of social identity theory. Social identity theory asserts that individuals are fundamentally motivated to present or communicate their identities in everyday social life through behavior. A similar line of reasoning can be used to argue that members of a BC would also be motivated to communicate their online identities through their behavior, that is, through knowledge contribution in the BC. Specifically, this study conceptualized the online identity and examined the effects of its personal (online kindness, online social skills, and online creativity) and social aspects (BC involvement) on knowledge contribution. The data was collected using an online survey from the members of Cyworld, a popular BC in South Korea and a few other countries (members from South Korea were included in this study). The results indicate that both the personal and social aspects of online identity and their interactions significantly influenced knowledge contribution. Based on the findings, this study offers suggestions to organizers of BCs to enhance the knowledge contribution from their members.