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When designing an e-learning system it is important to consider not only technical and resource related aspects, but user characteristics along with pedagogical and contextual issues as well. This paper proposes an approach to universal design within the e-learning environment able to address issues related to learner-centred design paradigm, context of use approach, individualized approach, pedagogical framework and guideline framework. A refinement from methodological point of view enhanced with the exemplification of approach's appliance is required.