Now let's do it in practice: user experience evaluation methods in product development

  • Authors:
  • Kaisa Väänänen-Vainio-Mattila;Virpi Roto;Marc Hassenzahl

  • Affiliations:
  • Tampere University of Technology, Tampere, Finland;Nokia Research Center, Helsinki, Finland;University of Koblenz-Landau, Landau, Germany

  • Venue:
  • CHI '08 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2008

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Abstract

As the selection of products and services becomes profuse in the technology market, it is often the delighting user experience (UX) that differentiates a successful product from the competitors. Product development is no longer about implementing features and testing their usability, but understanding users' daily lives and evaluating if a product resonates with the in-depth user needs. Although UX is a widely adopted term in industry, the tools for evaluating UX in product development are still inadequate. Based on industrial case studies and the latest research on UX evaluation, this workshop forms a model for aligning the used UX evaluation methods to product development processes. The results can be used to advance the state of "putting UX evaluation into practice".