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Contextual design: defining customer-centered systems
Replacing usability testing with user dialogue
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A contribution to the design process
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Communications of the ACM
Cooperative usability practices
Communications of the ACM
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APCHI '98 Proceedings of the Third Asian Pacific Computer and Human Interaction
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The lonesome cowboy: A study of the usability designer role in systems development
Interacting with Computers
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Human-Computer Interaction
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HCI '08 Proceedings of the Third IASTED International Conference on Human Computer Interaction
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INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
Embodied narratives: a performative co-design technique
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HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: users and contexts of use - Volume Part III
Reflections on 25 Years of Ethnography in CSCW
Computer Supported Cooperative Work
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This paper presents an exploratory process in which three industrial usability groups, in cooperation with HCI researchers, worked to reframe their own work practice. The usability groups moved beyond a classical usability setting towards a new way of working which we have coined the Design Collaboratorium. This design collaboratorium is a design approach that creates an open physical and organizational space where design冒ers, engineers, users and usability professionals meet and work alongside each other. At the same time the design collaboratorium makes use of event-driven ways of working known from participatory design. Some of these working methods are well-documented from literature but adapted to the needs of the particular project, others are new. This paper illustrates how it is pos冒sible to reframe usability work and it discusses the new usability competence required.